Encrypted Protection
All personal information on hbaij is protected with SSL encryption technology. No third party can access this information.
No Data Selling
Hbaij never sells your personal information to third parties for commercial purposes. Your privacy is our priority.
Your Control
You can view, correct, or request deletion of your information at any time. Full control stays with you.
Transparency in Plain Language
Hbaij's Privacy Policy is written in plain, easy-to-understand language — not complex legal jargon — so every user can follow it.
International Standards
Hbaij operates in accordance with international data protection standards. System integrity is verified through regular security audits.
Instant Notification
Hbaij will notify you immediately of any changes to the Privacy Policy, so you're always kept up to date.
Introduction & Scope
Where hbaij's Privacy Policy Applies and Who It Covers
Welcome to hbaij.onl. This privacy policy explains what information we collect when you use the hbaij platform, why we collect it, and how it is used and protected. hbaij believes that every user's privacy is a fundamental right.
This privacy policy applies to all hbaij services — Sports Betting, Live Casino, slots games, the mobile app, and all sections of the hbaij.onl website. By using these services, you agree to this privacy policy.
Hbaij has written this policy in plain, straightforward language with Bangladeshi users in mind. We want you to fully understand what happens with your information. If anything is unclear, contact the hbaij support team directly.
Important: hbaij is strictly for individuals aged 18 and over. hbaij does not collect personal information from minors, and minors are not permitted to use this platform.
What Information We Collect
Information Collected During Registration and Use of the hbaij Platform
Hbaij only collects information that is necessary to provide its services. Collecting unnecessary or excessive data goes against our policy. A detailed breakdown of what we collect and why is provided below.
Directly Provided Information
| Type of Data | Reason for Collection | Required? |
|---|---|---|
| Full Name | Identity Verification & Account Creation | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Email Address | Account Communication & Security | Yes |
| Mobile Number | OTP Verification & Two-Factor Security | Yes |
| National ID / Passport | KYC Verification Process | As per KYC |
| Address | Identity and Residence Verification | As per KYC |
| Payment Information | Deposit & Withdrawal Processing | Transaction Time |
Automatically collected information
Certain information is collected automatically while you use the hbaij platform. This data is used for technical purposes and to improve the quality of our services.
- IP address and device type — for security and fraud prevention purposes.
- Browser information and operating system — to ensure service compatibility.
- Login time, session duration, and page visit records — to improve the user experience.
- Gaming history and transaction logs — for account security and dispute resolution.
- Cookies and session data — to maintain login state and remember your preferences.
How Your Data Is Used
How hbaij Uses Your Information
Hbaij uses your information for specific, limited purposes only. No data is used beyond its authorized purpose. A full list is provided below.
Purposes of Data Use
- For account creation, management, and verification.
- To process deposits, withdrawals, and other financial transactions.
- To provide customer support and resolve issues.
- To detect and prevent fraud, money laundering, and illegal activity.
- To meet legal and regulatory obligations.
- To improve platform services and develop new features.
- To inform you about relevant promotions and offers (with your consent).
- Selling data to third parties for commercial gain — this is something hbaij does not do.
Hbaij analyzes your gaming behavior to identify responsible gaming patterns. If a user shows signs of developing a gambling problem, the hbaij support team will reach out to provide assistance. This analysis is strictly confidential and used solely for the benefit of the user.
Data Security Measures
How hbaij Keeps Your Information Secure
Hbaij employs industry-leading technology to protect your information. Our security framework operates across multiple layers, ensuring that unauthorized access to your data is completely prevented.
- 256-bit SSL/TLS encryption — applied to all data transmissions.
- Two-factor authentication (2FA) — for account login.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
- Encrypted database storage.
- Access control — only authorized personnel can view your data.
- 24/7 security monitoring team.
- Immediate user notification in the event of a data breach.
Please Note: No hbaij employee will ever ask for your password or full payment details. If anyone requests this information, treat it as a fraud attempt and notify hbaij support immediately.
Cookie Policy
How Cookies Are Used on the hbaij Website
Cookies are small files stored in your browser. hbaij uses cookies to make your experience smoother and more personalized. Some services may not function correctly without them.
| Types of Cookies | Purpose | Duration |
|---|---|---|
| Essential Cookies | To maintain login sessions and security | Until end of session |
| Functional Cookies | To remember language and preferences | 1 year |
| Analytics Cookies | For service quality review | 6 months |
| Security Cookies | To detect fraud and bots | 30 days |
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some key hbaij features from functioning properly.
Your Privacy Rights
Your Rights as an hbaij User Regarding Your Information
Hbaij respects your data rights. You may exercise any of the rights listed below — simply contact hbaij support.
Right to Access Data
You may request a copy of all personal information hbaij holds about you at any time.
Right to Correct Data
If any of your information is incorrect, you may request a correction. hbaij will update it as promptly as possible.
Right to Delete Data
After closing your account, you may request deletion of your data, provided there are no legal obligations requiring its retention.
Right to Restrict Processing
You may request that we restrict the use of your data for specific purposes.
Upon receiving a request to exercise your rights, hbaij will respond within 30 days. In complex cases, this period may be extended by a further 30 days, and you will be notified accordingly.
Data Retention Period
How Long hbaij Retains Your Information
Hbaij does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | For as long as the account remains active | For service delivery |
| Transaction Records | 5 years | Legal & Regulatory Obligations |
| KYC Documents | 5 years | AML/CFT Legal Requirement |
| Gaming History | 3 years | Dispute Resolution & Security |
| Support Contact | 2 years | Service quality improvement |
| Log Files | 1 year | Security Monitoring |
Once the retention period expires, hbaij permanently deletes your data using secure methods. Certain information may need to be retained beyond the standard period due to legal obligations.
Protection of Minors' Data
Hbaij Policy on Individuals Under 18
Hbaij strictly does not collect or process personal information from anyone under the age of 18. Age verification is mandatory at registration, and KYC checks are carried out in any cases of doubt.
A note for parents: If you discover that your child has registered on hbaij, please contact our support team immediately. hbaij will promptly close the account and delete all collected data.
Hbaij is committed to responsible gaming. To protect minors, we employ both technical and human-led measures. To learn more about this, visit our Responsible Gaming View the page.
Contact & Complaints
Contact us for privacy-related questions and complaints
If you have any questions, concerns, or complaints regarding this privacy policy, please contact hbaij's data protection team. We take all requests seriously and aim to respond promptly.
Contact Information
- Email: [email protected]
- Live Chat: Click the chat icon at the bottom right of the platform
- Support Hours: 24/7, every day
- Language: Support available in Bengali and English
- Response Time: within 72 hours maximum
This privacy policy was last updated in January 2026. hbaij reserves the right to amend this policy at any time. For significant changes, a notification will be sent to your registered email address.